Tawaab
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Dubai - United Arab Emirates
en
English Somali (Soomaaliga, af Soomaali)
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Tawaab Terms and Conditions

Welcome to Tawaab. These Terms and Conditions ("Terms") govern your access to and use of the Tawaab mobile application, website, and related services (collectively, the "Platform"). By creating an account, accessing, or using the Platform, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use the Platform.

1. About Tawaab

Tawaab is a multi-service digital platform operating in Somaliland and Somalia, providing access to various services, including:

  • Food delivery

  • Grocery delivery

  • E-commerce marketplace

  • Real estate listings

  • On-demand services

  • Restaurant table booking and QR ordering

  • Courier and parcel delivery

  • Other services introduced from time to time

Tawaab acts as a technology platform connecting customers with independent vendors, restaurants, service providers, real estate advertisers, and delivery partners.

2. Eligibility

To use Tawaab, you must:

  • Be at least 18 years old or have parental consent.

  • Provide accurate registration information.

  • Maintain the security of your account.

  • Comply with all applicable laws.

You are responsible for all activity conducted through your account.

3. User Accounts

You agree to:

  • Keep your password secure.

  • Update your personal information when necessary.

  • Not impersonate another person.

  • Not create multiple fraudulent accounts.

  • Notify Tawaab immediately if your account is compromised.

Tawaab may suspend or terminate accounts that violate these Terms.

4. Payments

Payments may be made using:

  • Mobile Money

  • Debit Cards

  • Credit Cards

  • Digital Wallet

  • Cash on Delivery (where available)

All prices displayed are determined by vendors or service providers.

Tawaab may charge:

  • Delivery fees

  • Platform service fees

  • Booking fees

  • Convenience fees

These fees will be displayed before payment confirmation.

5. Refund Policy

Refunds are subject to investigation.

Refunds may be approved if:

  • The order was not delivered.

  • The wrong item was delivered.

  • Items arrived damaged.

  • Duplicate payment occurred.

Refunds are not available if:

  • Customer changes their mind after preparation.

  • Incorrect delivery information was provided.

  • Customer is unavailable to receive the order.

Refunds may be processed to the original payment method or Tawaab Wallet.

6. Food Delivery Terms

Restaurants are solely responsible for:

  • Food preparation

  • Ingredients

  • Allergens

  • Food quality

  • Food safety

Customers should notify restaurants of allergies before ordering.

Delivery times are estimates only.

Tawaab is not liable for:

  • Food quality

  • Taste

  • Allergic reactions

  • Incorrect ingredients

  • Restaurant preparation delays

7. Grocery Delivery

Grocery products may vary in:

  • Size

  • Brand

  • Packaging

  • Availability

If an item is unavailable:

  • Substitute products may be offered.

  • Customers may decline substitutions.

  • Refunds may be issued where appropriate.

Fresh produce naturally varies in appearance and size.

8. Restaurant Booking & QR Ordering

Restaurants are responsible for:

  • Table availability

  • Menu pricing

  • Food quality

  • Customer service

Tawaab only facilitates reservations and digital ordering.

Restaurants may cancel bookings due to:

  • Capacity limitations

  • Operational issues

  • Emergency circumstances

9. E-Commerce Marketplace

Tawaab allows third-party merchants to sell products.

Merchants are responsible for:

  • Product descriptions

  • Pricing

  • Warranty

  • Authenticity

  • Shipping

  • Product quality

Tawaab does not manufacture or inspect products.

Customers should review product information before purchase.

10. Real Estate Listings

Tawaab provides advertising space for:

  • Houses

  • Apartments

  • Land

  • Commercial property

  • Rentals

Property owners and agents are solely responsible for:

  • Accuracy of listings

  • Pricing

  • Photographs

  • Legal ownership

  • Availability

Tawaab does not verify ownership or legal title.

Users should independently verify all information before entering into any transaction.

Tawaab is not a real estate agency or broker.

11. On-Demand Services

On-demand services may include:

  • Cleaning

  • Plumbing

  • Electrical work

  • Carpentry

  • Moving services

  • Repairs

  • Beauty services

  • Home maintenance

  • Other professional services

Service providers are independent contractors.

Tawaab does not guarantee:

  • Work quality

  • Licensing

  • Professional qualifications

  • Completion time

Customers should inspect completed work before accepting services.

12. Delivery Services

Estimated delivery times are not guaranteed.

Delays may occur due to:

  • Traffic

  • Weather

  • Road closures

  • High demand

  • Restaurant delays

  • Vendor delays

Customers must provide accurate delivery addresses.

Additional charges may apply for address changes after an order has been placed.

13. Driver and Delivery Partner Responsibilities

Drivers agree to:

  • Maintain valid licences.

  • Maintain required insurance.

  • Follow traffic laws.

  • Handle orders carefully.

  • Behave professionally.

Drivers may be suspended for misconduct or repeated customer complaints.

14. Vendor Responsibilities

Restaurants, merchants, and service providers agree to:

  • Provide accurate information.

  • Honour advertised prices.

  • Deliver quality products.

  • Comply with applicable laws.

  • Maintain required licences.

Repeated violations may result in account suspension or removal.

15. Prohibited Activities

Users must not:

  • Commit fraud.

  • Upload false listings.

  • Sell illegal goods.

  • Harass other users.

  • Use stolen payment methods.

  • Upload malicious software.

  • Abuse the Platform.

  • Interfere with system security.

Violations may result in immediate account termination.

16. Intellectual Property

The Tawaab name, logo, software, designs, trademarks, graphics, and content are owned by Tawaab or its licensors.

Users may not copy, distribute, modify, or reproduce any part of the Platform without written permission.

17. Privacy

Your use of Tawaab is also governed by the Tawaab Privacy Policy.

By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.

18. Third-Party Services

Tawaab integrates with third-party providers including:

  • Payment gateways

  • Mobile money providers

  • Mapping services

  • SMS providers

  • Notification services

Tawaab is not responsible for interruptions caused by third-party providers.

19. Limitation of Liability

To the maximum extent permitted by law, Tawaab shall not be liable for:

  • Loss of profits

  • Business interruption

  • Property damage

  • Personal injury

  • Food quality issues

  • Product defects

  • Service provider negligence

  • Real estate disputes

  • Delivery delays

  • Data loss

  • Indirect or consequential damages

Our total liability shall not exceed the amount paid by the customer for the relevant transaction.

20. Indemnity

Users agree to indemnify and hold harmless Tawaab, its directors, employees, affiliates, partners, and agents against claims, damages, liabilities, losses, legal costs, and expenses arising from:

  • Misuse of the Platform

  • Violation of these Terms

  • Violation of applicable laws

  • User-generated content

  • Transactions with third parties

21. Suspension and Termination

Tawaab may suspend or terminate any account if:

  • Fraud is suspected.

  • False information is provided.

  • These Terms are violated.

  • Illegal activity is detected.

  • Payment fraud occurs.

Termination does not remove outstanding payment obligations.

22. Changes to Services

Tawaab may:

  • Modify services.

  • Introduce new features.

  • Remove services.

  • Update pricing.

  • Change operating hours.

Such changes may occur without prior notice where necessary.

23. Changes to These Terms

Tawaab may amend these Terms at any time.

Updated Terms become effective when published on the Platform.

Continued use of the Platform constitutes acceptance of the revised Terms.

24. Governing Law

These Terms shall be governed by the laws applicable in the jurisdiction where Tawaab operates.

Any disputes shall first be resolved through good-faith negotiations.

If unresolved, disputes may be referred to the competent courts of the applicable jurisdiction.

25. Contact Us

For questions regarding these Terms and Conditions, please contact:

Tawaab Customer Support

Email: support@tawaab.com

Website: www.tawaab.com

Acceptance

By accessing or using the Tawaab Platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

 

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