Tawaab
Location
Dubai - United Arab Emirates
en
English Somali (Soomaaliga, af Soomaali)
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Privacy Policy

Tawaab Privacy Policy

Tawaab ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Tawaab mobile application, website, and related services (the "Platform").

By using Tawaab, you agree to the practices described in this Privacy Policy.

1. About Tawaab

Tawaab is a multi-service technology platform operating in Somaliland and Somalia that connects customers with restaurants, grocery stores, merchants, drivers, service providers, property advertisers, and other businesses.

Our services include:

  • Food delivery

  • Grocery delivery

  • E-commerce marketplace

  • Restaurant booking and QR ordering

  • Real estate listings

  • On-demand services

  • Courier and delivery services

  • Digital wallet and payment services

2. Information We Collect

We may collect the following types of information.

2.1 Personal Information

When you create an account or use our services, we may collect:

  • Full name

  • Phone number

  • Email address

  • Date of birth (where required)

  • Profile photo

  • Delivery addresses

  • Location information

  • Account login details

  • Payment information

  • Order history

  • Booking history

  • Communication records with customer support

2.2 Location Information

To provide services such as delivery, taxi, and on-demand services, we may collect:

  • GPS location

  • Current location

  • Delivery location

  • Service address

  • Route information

Location access allows us to:

  • Match customers with nearby providers.

  • Calculate delivery distances.

  • Provide accurate delivery tracking.

  • Improve service availability.

You may control location permissions through your device settings.

2.3 Payment Information

Payments may be processed through:

  • Mobile money providers

  • Banks

  • Payment gateways

  • Digital wallet services

Tawaab may collect transaction details such as:

  • Payment amount

  • Transaction date

  • Payment status

  • Payment method

We do not store complete card details. Payment information may be handled securely by authorised payment providers.

2.4 Device Information

We may automatically collect:

  • Device model

  • Operating system

  • App version

  • IP address

  • Device identifiers

  • Network information

  • Crash reports

  • Usage statistics

This helps us improve security, performance, and reliability.

3. How We Use Your Information

We use your information to:

  • Create and manage your account.

  • Process orders and bookings.

  • Connect customers with restaurants, merchants, drivers, and service providers.

  • Provide delivery tracking.

  • Process payments.

  • Communicate updates and notifications.

  • Provide customer support.

  • Improve Platform performance.

  • Prevent fraud and misuse.

  • Maintain security.

  • Personalise user experience.

  • Comply with legal obligations.

4. Sharing Your Information

4.1 Service Providers

To complete your requests, we may share necessary information with:

  • Restaurants

  • Grocery stores

  • Merchants

  • Drivers

  • Delivery partners

  • On-demand service providers

  • Property advertisers

For example, a driver may receive your delivery address to complete delivery.

4.2 Payment Providers

Payment information may be shared with authorised payment processors to complete transactions.

4.3 Technology Providers

We may use third-party providers for:

  • Cloud hosting

  • Maps and location services

  • SMS messaging

  • Email services

  • Analytics

  • Security services

These providers may process information only for providing services to Tawaab.

4.4 Legal Requirements

We may disclose information if required by:

  • Law enforcement authorities

  • Government agencies

  • Courts

  • Regulatory bodies

5. Information Security

We take reasonable steps to protect your information, including:

  • Secure data storage.

  • Encryption where appropriate.

  • Access controls.

  • Monitoring for suspicious activity.

  • Account security measures.

However, no internet-based service can guarantee complete security.

6. Account Security

You are responsible for:

  • Keeping your password confidential.

  • Protecting your mobile device.

  • Not sharing account access information.

You should notify Tawaab immediately if you believe your account has been compromised.

7. Cookies and Tracking Technologies

Tawaab may use cookies and similar technologies to:

  • Remember preferences.

  • Improve app performance.

  • Analyse usage.

  • Provide better services.

You may manage cookie preferences through your browser or device settings.

8. Marketing Communications

We may send:

  • Promotional offers

  • Discounts

  • Service updates

  • New feature announcements

You can opt out of marketing communications at any time by:

  • Using the unsubscribe option.

  • Adjusting notification settings.

  • Contacting customer support.

9. Data Retention

We retain information only for as long as necessary to:

  • Provide services.

  • Maintain transaction records.

  • Resolve disputes.

  • Meet legal obligations.

  • Prevent fraud.

When information is no longer required, we may securely delete or anonymise it.

10. Children's Privacy

Tawaab is not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate consent.

11. Third-Party Links and Services

Tawaab may contain links or integrations with third-party services.

We are not responsible for the privacy practices of third-party websites, applications, or providers.

Users should review third-party privacy policies before providing information.

12. Vendor, Driver, and Service Provider Information

For business partners using Tawaab, we may collect:

  • Business name

  • Owner information

  • Registration documents

  • Licence information

  • Bank/payment details

  • Service information

  • Ratings and reviews

This information is used to:

  • Verify accounts.

  • Enable marketplace services.

  • Process payments.

  • Maintain platform safety.

13. Reviews and User Content

Users may submit:

  • Ratings

  • Reviews

  • Photos

  • Messages

  • Feedback

By submitting content, you grant Tawaab permission to display and use such content for operating and improving the Platform.

14. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information.

  • Withdraw consent where applicable.

  • Manage communication preferences.

Requests can be submitted through Tawaab Customer Support.

15. Data Transfers

Your information may be processed and stored in locations where Tawaab or its service providers operate.

We take reasonable steps to ensure information receives appropriate protection.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will become effective when published on the Tawaab Platform.

We encourage users to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Tawaab Privacy Team

Email: support@tawaab.com

Website: www.tawaab.com

Acknowledgement

By using Tawaab, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above.

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